Frequently Asked Questions

Empower and Thrive Wellbeing is not a crisis service and is not monitored 24/7. If you or someone you know is in immediate danger, please call 000.

If you need urgent support, please contact one of the following 24/7 services:

• Lifeline: 13 11 14 (Crisis Support & Suicide Prevention)
• Suicide Call Back Service: 1300 659 467
• 1800RESPECT: 1800 737 732 (Domestic, Family & Sexual Violence)
• Kids Helpline: 1800 55 1800 (For young people aged 5–25)
• Victorian Mental Health Triage: Each area in Victoria has a 24-hour triage line. Find yours here  Mental health services directory

All fees are payable at the time of your appointment

Individual Therapy:

Standard telehealth appointment: $140 (50minutes)

Concession card holders and low income earners may be eligible for reduced or bulk billed services - please contact Emma 

Rebates for Individual Therapy

Medicare rebate of $87.24 for those eligible via GP Mental Health Treatment Plan. 

To be eligible for Medicare rebate, you need to have a valid Mental Health Treatment Plan referral from your GP or Psychiatrist 

NDIS:

Eligible NDIS participants with funding for therapeutic supports (item:  15_621_0128_1_3 )

The fee for these services are funded by NDIA and set in accordance with NDIA schedule of fees

Supervision and Training:

 Supervision via telehealth: $100 (60minutes)

Training: cost to be determined pending training needs

Please note there are no rebates available for supervision and training services

Please provide 24hours notice for any cancellations. Cancellations or no shows without 24hours notice may incur fee 

Please see terms and conditions for further details

No - You do not need a referral to access services privately. However, you do need a valid referral and Mental Health Care Plan (MHCP) from your GP or psychiatrist to be eligible for Medicare rebates. 

 Please make an appointment via client portal or send an email including your MHCP if relevant.

We aim to acknowledge all referrals within 2 business days.

Referral Pathways:

• Medicare (Better Access Initiative): Requires a valid Mental Health Care Plan (MHCP) and GP/Psychiatrist referral letter.
• NDIS: Referrals welcomed for participants with psychosocial disabilities 
• Private: If you prefer to access support without a referral, full out-of-pocket fees apply.

 A typical therapy session lasts for 50 minutes via telehealth. In our first appointment, I will gather information about your experiences and what brings you to therapy. We will collaboratively set goals and develop strategies to empower you. I value transparency—if something isn't working for you, just let me know! 

 All individual and group therapy sessions are conducted via a secure, encrypted telehealth platform. This allows me to provide specialised clinical support to clients anywhere across Australia from the privacy of their own space. Upon booking, you will receive a secure link via your client portal. 

No. The Thrive Toolkit and all shop resources are educational, self-directed tools designed to help you build coping skills. Purchasing them does not establish a therapeutic relationship or clinical duty of care. 

 All physical resources are proudly crafted and cut in-house. Orders are typically processed and dispatched within 3-5 business days. You will receive a tracking notification once your package is on its way.